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Customer Service - Mini-Book Series

Angelena presents this punchy little book with real life case studies and is the culmination of thirty years of training experience in this field. Whilst much has been written about customer service and training programmes are held all over the world, Angelena recaps on simple service skills which customers beg for and asks the key question:- why doesn’t the theory get translated into practice and who manages the quality of service delivered at the sharp end?
Angelena has been involved in a number of international customer service campaigns and feels that more needs to be done in attitude training. Anyone can serve customers from the head, but what about the heart?

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